The EOFY HUB

Add as a reminder

You can add a calendar reminder to help you keep track of the cut-off dates for EOFY related tasks.

Wherever possible, use digital methods to action requests or payments

• Please use email to avoid any possible delays with postal delivery.

Submit paperwork as early as possible and ensure it’s completed correctly before emailing it to us

• If you’re able to submit paperwork before the provided cut-off dates, there’ll be a higher chance that we can work with you to resolve any queries and/or confirm if any outstanding information is required before the final cut-off dates.

• Please ensure that all forms and documents are fully completed and signed by the correct signatories to reduce the risk of any processing delays.

Remember

During the first two weeks of July, we’ll be calculating FY24/25 pension payments. If you have a Term Allocated Pension, you won’t be able to make changes to it during this time.

You should check straight after our recalculation that the new pension amount is in line with your expectations, so you can change it before your next payment if necessary.

Our last day of processing for the 2023/24 financial year will be Friday 28 June 2024. Pension recalculations will occur in the first two weeks of July.

Below are the cut-off dates for all EOFY tasks and requests.

The cut-off time on those dates is 5.00pm (Sydney time). We need to receive all necessary documents and information, including consents or approvals, before the cut-off. Any requests that are still incomplete by the cut-off will be processed on a best-efforts basis.

How can I avoid processing delays for EOFY?

Check your available cash

• Before submitting a withdrawal or rollover request, check your available cash to avoid any processing delays.

Ensure sufficient cash is available in your pension account

• This is to make sure pension payments can be made in June to satisfy any minimum pension requirements for FY23/24.

Check your direct deposit facility

• To ensure we can receive and process contributions that are paid by funds transfer, please check your direct deposit facility. If you intend to make a contribution via EFT to your super account, it’s important the direct deposit facility is set up with the correct contribution type. You can change the contribution type by calling us on 1800 893 141, 8am to 7pm (Sydney time) Monday to Friday.

If you have an investment account, ensure your account is ready for tax reporting

• Please check you’ve supplied correct cost base information where assets are being transferred in via in-specie transfer, to ensure your account is ready for tax reporting. Incorrect or incomplete cost base information can impact the accuracy of reporting. Check you can supply all relevant cost base information for assets transferred into your Wrap account.

Submit paperwork as early as possible

• If you’re able to submit paperwork before the provided cut-off dates, there’ll be a higher chance that we can work with you to resolve any queries and/or confirm if any outstanding information is required before the final cut-off dates.

Check that you’ve completed paperwork correctly

• Please ensure that all forms and documents are fully completed and signed by the correct signatories to reduce the risk of any processing delays.